SHIPPING AND DELIVERY POLICY
SHIPPING AND DELIVERY POLICY
As Medusa Vintage Poster team, we prepare your orders using a bespoke printing process and deliver them to you after carefully packaging them. This policy has been drawn up to keep you informed about the entire delivery process and to provide a transparent shopping experience.
1. DELIVERY TIME
1.1. As your orders are custom-printed items, they are processed and handed over to the courier within an average of 2–3 working days. You will be kept informed of every step of the order process via email.
1.2. Once an order has been prepared, deliveries within Istanbul are made the following day.
1.3. Delivery times for shipments across Türkiye vary depending on the region but are typically 3–4 working days.
1.4. Delivery times for international shipments are 5–12 working days for express deliveries, depending on the country and region.
1.5. Yurtiçi Kargo or FedEx is responsible for the delivery process of your order until the product reaches you. When placing your order, please ensure you enter your delivery address correctly and in full. If you wish to change your delivery address, you can contact us at info@medusavintage.art.
2. COURIER COMPANY AND CHARGES
2.1. Domestic deliveries are handled by Yurtiçi Kargo, whilst international deliveries are handled by PTT International Turpex Ekspress Cargo with economic transportation fees.
2.2. The delivery charge is calculated based on the weight of the order and any additional options selected.
2.3. Once your order has been handed over to the courier, you will receive an email containing the estimated delivery time and tracking details.
2.4. Deliveries may be delayed by 1–4 working days during public holidays and peak periods. In such cases, you will be notified by email.
3. SPECIAL PACKAGING AND PROTECTION
Medusa Vintage Poster products are dispatched in packaging unique to our brand. Your products will be delivered to you in a secure and safe condition.
4. RETURNS AND ORDER CANCELLATIONS
4.1. If your order has not yet gone to print, you can request a cancellation by sending an email to info@medusavintage.art.
4.2. To request a return, you must contact us within 3 days of the order date. State your order number, the reason for the return, and which items you wish to return in your email. Following approval, a digital return label will be sent to you. Returns are only accepted within Türkiye.
4.3. Returns must be sent via Yurtiçi Kargo or PTT only. For international shipments from Turkey, PTT has agreements with FedEx, UPS, and DHL for all countries, excluding those subject to war or embargoes.
Products must be returned complete with their original Medusa Vintage Poster packaging. Returns without packaging or that are damaged will not be accepted.
5. CIRCUMSTANCES NOT COVERED BY THE RETURNS POLICY
Requests for returns or refunds made for the following reasons will not be considered; only cases required by law will be accepted:
- Damage, wear and tear, or soiling caused to the product by the buyer or third parties after delivery.
- Disposal, tearing or loss of the original Medusa Vintage Poster packaging and protective materials.
- Damage to the posters during framing or other processes.
- Any alterations, modifications, cutting, gluing, etc., made to the product by the consumer.
- I have changed my mind.
- Failure to deliver due to incorrect or incomplete address details.
In such cases, no refund will be issued, including the delivery charge, and the product will not be accepted.
6. LOST OR DAMAGED ITEMS
If your items go missing or are damaged during the delivery process, please contact us as soon as possible. Our customer service team will manage the entire process on your behalf to resolve the issue.
7. CONTACT DETAILS
For any enquiries or requests, please contact us at info@medusavintage.art.
Customer satisfaction is a top priority for Medusa Vintage Poster.