DELIVERY AND RETURNS

As Medusa Vintage Poster team, we’re excited to bring you our art-filled products. Ensuring your satisfaction at every stage of your shopping experience on our site is our top priority.  
 
Below, you’ll find detailed information regarding the return, exchange, and cancellation processes for your orders.  

1. Right of Withdrawal and Return Period 

* Returns Within 14 Days: Posters produced specifically to your order (unless there is a manufacturing defect) cannot be returned or exchanged. 

* Return Conditions: The product to be returned must be unused, undamaged, unfolded, and returned to us in its original, undamaged packaging.  

2. Non-Returnable Products (Exceptions) 

Personalized Products: Posters produced specifically to your specifications cannot be returned or exchanged (unless there is a manufacturing defect). 

3. Damaged or Defective Products 

We ship our vintage posters in special, durable protective packaging. However, we’re here to help in case of any issues that may arise during shipping:  
If your package is crushed or torn, or if the poster has a printing error or damage, please send photos of the product and packaging to info@medusavintage.art within 48 hours of receiving the package.  
If a damaged product is identified, a replacement will be shipped to your address immediately at no additional shipping cost. 

4. How Does the Return Process Work? 

* Submit a Request: Notify us of the product you wish to return and your order number by emailing info@medusavintage.art.  

* Pack the Item: Place the posters back into their protective packaging exactly as they were when you received them, ensuring they are not damaged.  

 * Ship the Item: Use the return shipping code we will provide to drop off the product at one of our partner shipping companies. 

5. Shipping Fees and Refunds 

* Customer-Initiated Returns/Exchanges: For returns or exchanges made at the customer’s discretion, the return shipping fee is the responsibility of the customer.  

* Returns of Defective or Incorrect Products: In cases of errors on our part or caused by the shipping carrier, all shipping costs will be covered by us.  

* Refunds: Once the returned product reaches us and is inspected, if the return is approved, the product’s cost will be refunded to your account via the payment method you used for the purchase (credit card/debit card) within 14 business days.  

Contact Us  
  
Please contact us with any questions regarding our return and exchange policies:  
  
  
Customer Support Phone (WhatsApp): +90 533 562 6780